Buyingshops.com is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.
⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.
✅ What Qualifies for Refund, Resend, or Return
1. Order Delays
- USA: Eligible after 45 days from departure
- Brazil: 110 days due to customs delays
- Other Countries: 100 days for certain shipping lines
Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.
2. Orders Not Received
- If tracking shows "delivered," no refund/resend will be provided.
- If not received, a non-delivery certificate is required from the local post office.
3. Damaged Products
- Full refund or replacement for severely damaged items
- Partial refund for minor damage (e.g., small scratches)
- No refunds for packaging damage from international shipping
- Claims for electronics must be made within 30 days
4. Incorrect or Missing Products
- Full refund or replacement for incorrect items
- Partial refund or resend for missing non-critical parts
- For size issues, include a photo with measurements
5. Order Cancellations
- Full refund if canceled before processing or shipping
- No cancellations for customized or pre-order items once paid
📩 How to Submit a Dispute
- Include photos/videos of damaged products
- Include screenshots of complaints (with name, date, content)
- Return the product if requested
⚠ Important Notes & Exceptions
1. Dispute Deadlines
Disputes must be filed within 7 days of delivery or expected delivery date.
2. Force Majeure
We are not responsible for delays caused by uncontrollable events such as:
- Natural disasters
- Epidemics
- Customs delays
- War or unrest
3. Shipping Method Restrictions
No disputes allowed for non-trackable shipping methods.
4. Delivery Location Restrictions
Disputes may not be accepted for regions with known delivery limitations.
5. Returns
- Returns must be authorized in advance
- Unauthorized returns will not be processed
- Return within 30 days of receipt
6. Service-Based Products
Services (e.g., packaging or photography) are non-refundable once fulfilled.
7. Unacceptable Disputes
- Change of mind
- Product looks different than expected (without defects)
- Delays due to customs or natural events
- Wrong item ordered or incorrect address provided
📌 Additional Information
- Order Status: No disputes once marked "closed"
-
Shipping Method Limits: No disputes for:
- PostNL
- Electric PostNL
- CJPacket EUB
- CJPacket Postal Route
- CJPacket Railway Economy
- Destination Limits: Disputes not accepted in high-risk regions
- Returns Reminder: Only accepted at designated warehouses
- Service Products Disclaimer: No refunds for low-quality service unless inspected
- Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.
💬 Need Help?
If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:
Email: support@buyingshops.com
We’re here to help make your shopping experience smooth and worry-free!